FAQ


    Where can I find Kaltura in my course?

    You can access the Kaltura Media tool and upload or place media content in any area of your Blackboard course that has a text editor. To do so, locate the Mashup icon in the advance features row of the text editor and choose Kaltura Media from the drop down menu.

    Who can upload video to a course?

    Kaltura can be used to upload, share, and create video by any George Mason University faculty, staff, and students for course and organizational use inside Blackboard Learn.

    What file types can I upload?

    The following source formats are supported and can be ingested by the Kaltura platform:(Additional formats may be supported as well but have not been verified)

    FLV/F4V, MOV/MP4/QT/M4V, AVI, 3GP, ASF/WMV, MPG/M1V/M2V, MKV, Ogg, RM, WEBM, ARF

    Input Video Codecs

    Dvix (Div3/4/5)/DX50, DV, H263, H264/AVC, MPEG-4 Visual, MPEG-1/2, MJPG, MP42/3, IV40/50 (Indeo codecs), RV30/40, RMVB, FLV1/4, VP3/5/6/7/8, SVQ1/3 (Sorenson), XVid, Theora, WMV1/2/3, VC1, VP8, ProRes 422, ICOD, DVCPRO. PXLT, TCSS/TCS2, G2M3/4

    Input Audio Codecs

    MP3, MP1/2, AC3, AAC, Vorbis, AMR, PCM, WMA7/8/9, WMSpeech, FLAC, QDM2, RA, Nellymoser, Cook, GSM, SPEEX.

    ALERT: DO NOT uploaded media with interactivity. Kaltura cannot accept packages of files (like Camtasia, iSpring, Adobe Presenter) with interactive elements (menus, quizzes).

    What is the maximum (file size) I can upload for a single file and total uploads?

    Kaltura and Blackboard Learn do not impose a limit on the upload size. However, keep in mind that larger uploads will take more time and consume more of your computers memory during the uploading process.

    Contact courses@gmu.edu for help with larger files or bulk uploads.

    Can someone else upload media for me?

    Yes. For example, Teacher Assistants can upload and place media in your course. However, the user who uploads the media remains its owner. 

    Kaltura also makes it possible for multiple users to share ownership to a media item uploaded to a course/My Media through the Collaboration tool (located in the Edit tab adjacent to the selected media inside your My Media library or through the Faculty Repository).

    Contact courses@gmu.edu if you require permanent change of ownership to a media.

    Once I upload my files to Kaltura can I delete the originals off my computer?

    No! Always keep your original files. Kaltura optimizes your files to a web and device friendly format. The original source media are archived in the Kaltura cloud. In your My Media Library you have the ability to download the original source video only. (see Kaltura My Media>Edit>Download to activate)

    NOTE: If you are using CaptureSpace your original source media lives in a dedicated folder (see CaptureSpace>Settings>File Location Folder). Media is saved as MP4s-except media created using the Presentation and Lectures recording mode-multi-videos. Multi-videos save the audio, video, and PowerPoint slides as separate components that are only combined in Kaltura/Blackboard environment.

    I deleted some media from My Media Library, is there any way to bring it back?

    No. When you delete media that you uploaded to your My Media library it's forever. We do not possess any means of recovering deleted files, so please be sure to keep a copy of your original files on a local drive and only delete those items that you are sure that you no longer need.

    ALERT: Deleted material that you uploaded or are the owner of and that you have also contributed to the Faculty Repository will no longer be available to other faculty. 

    Is the Kaltura course player an Accessible (508) Player?

    Yes. The Kaltura media player is fully 508 compatible. The course player features large easy-to-read controls, does not require complex mouse gestures, works well with screen readers, and complies with section 508 of the U.S. Rehabilitation Act.

    My Capture Space program will not upload. What can I do?

    Capture Space upload problems are usually internet connectivity or timed out internet connection problems. Mostly we see this with intermittent Wi-Fi connections.

    ALERT Mac Users: If you have recently updated to Mac OS 10.11+ (El Capitan) you will not be able to upload content from CaptureSpace directly. You should also not use the Presentation and Lectures recording mode. This is a known issue and we are waiting for a fix from Kaltura. You can still use the other 4 recording modes but you will have to upload via your Blackboard Kaltura My Media>Add New>Upload Media and locate the mp4 from the File Location Folder (check your CaptureSpace Settings tab to locate the source media folder on your system).

    How to Install Java in OS X Yosemite (for Browser based WebCam only)

    Mac users who require Java and who have installed OS X Yosemite may have discovered that a prior version of Java is no longer functioning under OS X 10.10, and that older installers don’t work to install Java in Yosemite. 

    Additionally, a fresh install of Yosemite does not include Java at all.

    If your Mac running OS X Yosemite (OS 10.10) you will need Java for application compatibility with the Kaltura screen capture tool. You can manually install an older version of Java that is compatible with OS X 10.10 directly from Apple.

    Go here to grab a legacy Java compatible version.

    How can I request closed captions or an audio description to my videos?

    First, add the tag "Captions" to your video in tag area of the video's metadata. See Placing Video in a Course Content Area.

    Then, contact the office of Assistive Technology Initiative (ATI) by completing a Request Services Form for closed captioning and audio description for your video.

    For bulk requests (i.e., 2 or more videos) feel free to use the Accessible Media Bulk Request Form (Excel). Submit the Bulk Request Form to: amp@gmu.edu at least 7 days prior to the date needed.

    For more information and additional trouble shooting tips follow this link to the Kaltura Knowledge Center.

    *IMPORTANT: MAC USERS*

    Before Recording Presentations in CaptureSpace Desktop Recorder (Mac Users Only)

    Keyboard actions are not available to Mac users in the Presentation and Lecture recording mode. Mac users must change their security settings before using the Presentation and Lecture record mode. 

    To allow keyboard actions when recording a PowerPoint presentation you will need to first change your security settings :

    To enable this keyboard actions for presentation recording on Mac OS X 10.8, under System Preferences -> Universal Access -> Keyboard check "Enable access for assistive devices". On Mac OS X 10.10, under System Preferences -> Security and Privacy -> Privacy Tab, check the box to allow access to Kaltura CaptureSpace Desktop Recorder.

    How do I access the Library folder on my Mac where CaptureSpace stores copies of my created media?

    In the Finder menu (along the top of your screen) select GO. With the drop down menu accessed click the Option key to reveal the Library. Select Library>Application Support>Kaltura>Media.