FAQ


    Who can upload video to a course?

    Kaltura can be used to upload, share, and create video by George Mason University faculty, staff, and students for courses and organizations to Blackboard Learn.

    What file types can I upload?

    The following source formats are supported and can be ingested by the Kaltura platform:(Additional formats may be supported as well but have not been verified)

    FLV/F4V, MOV/MP4/QT/M4V, AVI, 3GP, ASF/WMV, MPG/M1V/M2V, MKV, Ogg, RM, WEBM, ARF

    Input Video Codecs

    Dvix (Div3/4/5)/DX50, DV, H263, H264/AVC, MPEG-4 Visual, MPEG-1/2, MJPG, MP42/3, IV40/50 (Indeo codecs), RV30/40, RMVB, FLV1/4, VP3/5/6/7/8, SVQ1/3 (Sorenson), XVid, Theora, WMV1/2/3, VC1, VP8, ProRes 422, ICOD, DVCPRO. PXLT, TCSS/TCS2, G2M3/4

    Input Audio Codecs

    MP3, MP1/2, AC3, AAC, Vorbis, AMR, PCM, WMA7/8/9, WMSpeech, FLAC, QDM2, RA, Nellymoser, Cook, GSM, SPEEX.

    What is the maximum (file size) I can upload for a single file and total uploads?

    None.

    Can someone else upload media for me?

    Not to student accounts. The user who uploads media remains its owner. For multiple users to share ownership to a media item uploaded to a course the original uploader must select the EDIT tab and choose the Collaboration tool. Here a the original owner of the video can add a collaborator as either a CO-Publisher or a Co-Editor. Once added, the collaborator will now see the same media (copy) located in their My Media library.

    You can also contact courses@gmu.edu if you require change of ownership to a video.

    Once I upload my files to Kaltura can I delete the originals off my computer?

    No! Always keep your original files. Kaltura optimizes and transcodes your media files to a web-friendly format and the originals are archived in the Kaltura cloud. In your My Media Library you have the ability to download the original source video only. 

    IF you are using CaptureSpace you can find the original source material located in a Kaltura system folder located on your local drive.

    To locate the Kaltura system folder click the Settings tab on the Kaltura CaptureSpace Desktop recorder. The folder location is found in the Local File Storage Location field.

    I deleted some media from My Media library, is there any way to bring it back?

    No. When you delete media that you uploaded to your My Media library it's gone forever. We do not possess any means of recovering deleted files, so please be sure to keep your original files and only delete those items that you are sure that you no longer need. If you uploaded via CaptureSpace you can locate the original media on your hard drive.

    ALERT: Deleted material that you uploaded or are the original owner of and that you have also contributed to the Faculty Repository or shared with other users as collaborators will no longer be available to the other users. 

    What is the Accessible (508) Player?

    The Kaltura default player and the Kaltura interactive player are 508 compliant and feature additional tools to assist wiht large easy-to-read controls, does not require complex mouse gestures, works well with screen readers, and complies with section 508 of the U.S. Rehabilitation Act. The default course video player is a 508 player.

    How can I request closed captions or an audio description to my videos?

    First, add the tag "Captions" to your video in tag area of the video's metadata. See Placing Video in a Course Content Area.

    Then, contact the office of Assistive Technology Initiative (ATI) by completing a Request Services Form for closed captioning and audio description for your video.

    For bulk requests (i.e., 2 or more videos) feel free to use the Accessible Media Bulk Request Form (Excel). Submit the Bulk Request Form to: amp@gmu.edu at least 7 days prior to the date needed.

    *IMPORTANT: MAC USERS*

    Before Recording Presentations in CaptureSpace Desktop Recorder (Mac Users Only)

    Keyboard actions are not available to Mac usersin the Presentation and Lecture recording mode.Mac users must change their security settings before using the Presentation and Lecture record mode. 

    To allow keyboard actions when recording a PowerPoint presentation you will need to first change your security settings :

    To enable this keyboard actions for presentation recording on Mac OS X 10.8, under System Preferences -> Universal Access -> Keyboard check "Enable access for assistive devices". On Mac OS X 10.10, under System Preferences -> Security and Privacy -> Privacy Tab, check the box to allow access to Kaltura CaptureSpace Desktop Recorder.